The auction price means something.
A winning bid is binding based on the condition disclosed at auction. A dealer cannot reduce your price simply because it wants a better deal after inspecting the vehicle. Dealers still get real protection when a car is materially different from what was represented — and nothing more than that.
Grounds for arbitration
- Undisclosed structural damage
- Undisclosed major mechanical failure
- Odometer discrepancy
- Significant undisclosed body damage
- Incorrect title status
- Undisclosed warning lights
- Missing major equipment represented as present
- Material seller misrepresentation
Not grounds for renegotiation
- Ordinary wear consistent with the photographs
- Minor cosmetic findings already disclosed
- A change of heart about the market
- Wanting a better margin after winning
- Curb rash visible in the auction photos
- Routine maintenance items
Claims are decided against the record, not against the loudest party.
A dealer must state what was represented, what was actually discovered, and supply photographs or diagnostic evidence. The platform compares that claim against the original disclosures, auction photographs, AI condition analysis, vehicle history, mileage records and VIN equipment data.
No adjustment
Condition was adequately disclosed or falls within reasonable wear. The dealer completes the purchase at the winning bid.
Agreed adjustment
A legitimate discrepancy exists and both parties agree to a specific, documented price adjustment.
Material misrepresentation
A significant undisclosed problem materially changes value. The transaction is adjusted or cancelled under marketplace rules.
Seller declines
A legitimate discrepancy exists but the parties cannot agree. The seller reclaims the vehicle and the transaction is cancelled.
How we verify a dealership before it can bid.
Verified is a process, not a badge a bidder awards itself. Every dealership completes all five of the following before a first bid is accepted, and administrators — never the applicant — perform the approval.
Step 1
State dealer licence
We verify a current, valid dealer licence against the issuing state's record, and match the licensed entity name to the applying business.
Step 2
Bond and resale documentation
Surety bond and seller's permit or resale certificate are collected and checked for currency before a first bid is permitted.
Step 3
Named buyers
Each individual who bids is tied to the dealership record. Logins are not shared between stores or brokers.
Step 4
Administrator review
Approval is performed by a platform administrator. No dealership can approve itself, and no application is auto-approved.
Step 5
Ongoing conduct scoring
Completion rate, arbitration frequency, retraction history and payment speed are tracked continuously. Falling below standard restricts or removes bidding access.
Every buyer carries a public record.
Dealers who repeatedly win aggressively and renegotiate later receive warnings, reduced marketplace privileges, or removal. Dealers with excellent completion records earn a visible designation that sellers can see before bidding closes.
What each dealer scorecard tracks
- Completed purchases
- Volume closed on the platform
- Completed at original winning bid
- Share closed with no price change
- Arbitration frequency
- Claims raised per 100 purchases
- Average post-auction adjustment
- Dollar movement when a claim succeeds
- Cancellation frequency
- Purchases abandoned after winning
- Average payment speed
- Funding time after handoff